Technical Requirements and Troubleshooting

Moderated and Unmoderated

• Testing with iPads on iOS 13+
• How do I make sure my microphone is working?
• Can I test on mobile?

Moderated

• Moderated troubleshooting checklist
• Help! I'm Having Sound Problems!
• How do I join as an Observer?
• Using Dial-Out option with Call Silencing feature on iOS 13+
• Moderated Tech Check
• Check My System

See all 12 articles

Unmoderated

• My mobile recording has blacked out content

Participant Experience

• Screen recording/sharing in MacOS 10.15 (Catalina, Big Sur, later)

Integrations

• UserZoom GO Plugin for Adobe XD
• Proto.io Project Integration
• Slack Integration with UserZoom GO

Compatibility

• Adobe XD Prototypes
• Support for JustInMind Prototypes
• Supporting Figma Prototypes
• Testing Principle Prototypes
• Testing Axure Prototypes
• ProtoPie Prototypes

System requirements

• What are the minimum system requirements?
• Screen Sharing in Chrome
• Should I use headphones during my session?
• Does UserZoom Go support sound?
• The Importance of Clearing Your Cache
• What browsers / devices do you support?

See all 7 articles