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Technical Requirements and Troubleshooting

Something not working as expected? Here are some things you can try.

Moderated and Unmoderated

  • I can create a workspace, but it won’t let me create studies
  • Screen Sharing in Chrome
  • Does UserZoom Go support sound?
  • Testing with iPads on iOS 13+
  • How do I make sure my microphone is working?

Moderated

  • Moderated troubleshooting checklist
  • Help! I'm Having Sound Problems!
  • Moderated Tech Check
  • Check My System
  • Error 16: Houston, We Have a Problem!
  • Using Phone Audio with Moderated Desktop Sessions
See all 12 articles

Unmoderated

  • My mobile recording has blacked out content

Integrations

  • UserZoom GO Plugin for Adobe XD
  • Slack Integration with UserZoom GO

Compatibility

  • Adobe XD Prototypes
  • Proto.io Project Integration
  • Support for JustInMind Prototypes
  • Supporting Figma Prototypes
  • Testing Principle Prototypes
  • Testing Axure Prototypes
See all 7 articles

System requirements

  • What are the minimum system requirements?
  • The Importance of Clearing Your Cache
  • What browsers / devices do you support?
  • How do I enable my microphone?
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