Check your system before your session to make sure everything will run as expected:
For Desktop:
- First, you can run this system checker: https://go.userzoom.com/moderated/systemcheck
- Check network speed with https://speedtest.net or https://fast.com. We recommend 30mbps download and 12 mbps upload speeds at minimum (higher is always better).
- Remember, you may be sharing your screen, audio, and video all at the same time, so strong wifi or a hardwired Ethernet connection is recommended. We don't recommend cellular service or public wifi due to speed limitations and quality fluctuations.
- Close any open apps or programs that will not be needed during the session.
For Mobile:
- Check network speed with https://speedtest.net or https://fast.com. We recommend 30mbps download and 12 mbps upload speeds at minimum (higher is always better).
- We recommend a strong wifi connection as opposed to cellular.
- Staying near the router is good practice so the signal doesn't have to traverse floors and walls, which can weaken the signal and affect the session.
- Close out any apps that are unnecessary for the test. This will help to allocate the device's finite resources/ram to the session itself.
- A restart of the phone can resolve many little things and make the session go more smoothly, so if possible, restart the device prior to starting the session.