Are you setting up a study to be completed on iPad? Or having trouble joining a moderated or unmoderated study on your iPad running iOS 13+?
A simple setting may be the culprit!
When Apple released iOS 13, they changed the 'settings for websites' option to be the desktop version by default. This means that your iPad may not be able to join a mobile session as intended.
The fix is easy, though, and can be done with just a couple of clicks into your iPad's settings:
- Open the Settings app and navigate to the Safari category
- Scroll down until you see "request desktop version"
- Toggle this setting off (it will be grey when off, rather than green)
After the session is complete, it's easy to return the settings back to their default state if you wish!